2.AVAILABILITY OF GOODS : All orders and special offers are subject to availability. We stock over 200 items and it is very difficult to keep every item in stock at all times. We will always inform you if an item is not in stock at the time when you place your order.

3. YOUR ORDER : We make every effort possible to ensure that the vinyl/goods we supply are of the highest quality, reach you in original/good condition, and are delivered promptly as stated on our website. Please note that some of our very earliest titles (particulary their vinyl sleeves) may not be in 100% mint condition.

4. PURCHASING FROM US : By submitting your order, you are offering to buy the goods and allowing us to use your personal details for the purposes of supplying said goods (including passing your personal details onto couriers & other subcontractors). We may refuse to take an order if, in the circumstances, we feel you have given us false or mis-leading information which ,could/will be deemed as a commercial threat to NRK Sound Division Ltd. We reserve the right to amend our terms and conditions at any time without prior notification.

5. RETURNS : NRK are willing to exchange goods if returned in excellent condition within 7 days of receipt. You would be re-charged for the additional shipping costs. Unfortunately NRK cannot offer refunds.

6. YOUR DETAILS : Personal details can be removed from our database by written request. If you have submitted your email address to our email marketing system you may remove your details simply by sending an e-mail to mo@nrkmusic.com stating "Remove me from your mailing list" in the subject heading. No property or title of the goods shall pass from NRK Ltd to the customer until payment has been received in full. We do not distribute customer details or e-mail addresses to third parties. Marketing e-mails are only sent to consenting mailing list subscribers and your details can be removed at any time. The views and opinions of NRK Sound Division Ltd are not to be taken necessarily as fact.

7. CREDIT/DEBIT CARDS : Credit, debit & charge cards are all accepted. However, we reserve the right to deliver only to the cardholders billing address. If you are requesting an alternative delivery address please state this on your order, along with your card registered address. You may be asked to provide us with proof of your address at anytime. If you refuse to provide us with this evidence, your order will be cancelled. This is to prevent credit card fraud. If you are using a credit card not belonging to yourself, you must give the cardholders full name and address & tel no. We will then contact the cardholder to obtain approval. Use of stolen credit cards will result in the appropriate police/authority being notified and we do take court action in all cases.

8. LIABILITY : NRK Sound Division Ltd accepts no responsibility for fraudulent credit card transactions that may occur as a result of credit card details being placed on the internet.

9. BANKERS DRAFTS, BUILDING SOCIETY CHEQUES, POSTAL ORDERS & DIRECT MONEY TRANSFERS : The above payment methods are acceptable ONLY where agreed beforehand with NRK Sound Division Ltd.

10. SHIPPING : All records are mailed in strong cardboard envelopes and are all sent by 1st class UK mail as standard. All other orders are shipped in appropriate strong packaging. All delivery dates given are only estimates. We are not responsible for any consequential losses you may suffer if we do not deliver on time for whatever reason. FOR INTERNATIONAL DESTINATION WE RECOMMEND ROYAL MAILS INTERNATIONAL SIGNED FOR SERVICE for peace of mind.

11. UK CUSTOMERS : If your goods do not arrive within 7 working days please call or e-mail us to confirm your order has been shipped and that we have your correct delivery address details. Normal delivery time after dispatch is approximately 2 to 7 days.

12. OVERSEAS CUSTOMERS : If your goods do not arrive within 28 days of dispatch first contact us to confirm that your order has been shipped and that we have your correct delivery details. We are unable to investigate lost or missing parcels until 28 days have elapsed.

13. IMPORT DUTY & TAXES : It is your responsibility as the customer to pay all applicable customs fees and taxes for your country. If you refuse to pay these charges then your order may be abandoned and you will lose your goods as well as your money. These taxes are only applicable for non UK & non European Union countries.

14. DISPUTES : Any contract between us and you shall be governed by English law and the courts of England and Wales shall have non-exclusive jurisdiction over the dispute. All dealings, correspondence and contracts between us shall be made or conducted in the English language.

15. CUSTOMER SERVICES : If you are not happy with your order or the service you have received you may contact us by calling 00 44 (0) 117 3005497 or by emailing mo@nrkmusic.com. We promise to reply promptly and solve any problems you may have subject to UK law. Please note that we strive to offer the very best service we can, we are grateful for your support of NRK and indeed independent house music in general.

16. PATIENCE, ADVICE AND TOLERANCE : Please note that we are human beings trying to do our best!

Please remember all orders are subject to availability. Our terms & conditions do not affect any of your statutory rights.